Providing services in a variety of languages to support newcomers from various cultural, ethnic and linguistic backgrounds who are now making their home in the Ottawa area.

Settlement Services

Moving to a new country can be overwhelming.
To make things a little easier, JFS offers our multi-lingual Settlement Services to all newcomers, no matter your cultural, ethnic and linguistic backgrounds. From how to prepare your first Canadian tax return to citizenship test prep to supporting your mental well-being, we want to help make the Ottawa area home for all.

A full calendar of workshops is online!  Click HERE for the full calendar.


Do you have a question for our team?  Click here:


We are pleased to be able to serve our clients in many languages. To find a settlement counsellor to assist you, select the language that you would like to be served in:

Russian and Ukrainian
Alla Mazor (Russian only)
613-722-2225 ext. 310
Olha Men (Ukrainian and Russian)
Liudmyla Neverytska (Ukrainian and Russian)
French and Somali
Fathia Warsama
Dari, Farsi, Urdu and German
Nilofar Fattahi
Donia Jomaa
Basma Al-Taie
613-722-2225 x426
Liza Maarouf
613-722-2225 ext. 505
Anmar Al Azzawi
613-722-2225 ext. 351 | cell: 613-769-5065
Wenjean Ho

Programs and Events

    Permanent Resident Applications

    Deepen your understanding of the application process, required documents and application fees.

    Click HERE for more information.

    Contact Nilofar at (613) 301-4062 or by email:



    Learning Through Play (for newcomer children 6-13 years old)

    Weekly in-person drop in sessions for your child to learn and meet other friends in the community!

    Click HERE for more information.

    Contact Liza at (613) 867-3361 or by email:



    The Community Kitchen!

    Free activity for newcomer women to cook, learn and share recipes.

    Click HERE for more information.

    Contact Fathia at (613) 301-4073 or by email:




    Mental Health Workshops for front-line workers

    This series of workshops is for settlement workers, caseworkers, medical staff, social workers, teachers, sponsors, volunteers and others.  The workshops include:

    • Mental Health Support Training-Click HERE for more information about the entire series.
    • Assisting Newcomers in Dealing with Cultural Shock–Click HERE for more information about this workshop.
    • Understanding and Dealing with Racism and Oppression–Click HERE for more information about this workshop.
    • Self-Care: Practical Strategies for Front-line Workers–Click HERE for more information about this workshop.



    Workshops are held virtually and can be customized for a specific group, based on your needs and availability. 

    For more information contact Lamia Al-Ansari at 613-301-4837 or by email at  



    PASS THE CANADIAN CITIZENSHIP EXAM–FREE ONLINE workshops to help newcomers prepare for the test.  Click HERE for the workshop flyer.

    Contact Fathia Warsama, (613) 301-4073, for more information.



    Need a hand to prepare your tax return?
    Volunteers can help you prepare your income tax and benefit return if you have modest income and a simple tax situation.  This service is available to Permanent Residents ONLY.

    Click HERE for the tax clinic flyer.